Student Services Office



Notification of Student absences

Helensvale State High School has a dedicated line to receive messages regarding student absences and late arrivals.

Please note this line is for SMS only, not voice messages.

Please send an SMS to 0457 478 277 in the following format:

  • Students full name.

  • Date & duration of absence, or expected time of arrival.

  • Reason for absence/lateness.

Please use this is your preferred method of notification and add this number to your contacts. The School will continue to request advice from parents/carers for unexplained absences if you have not notified us.  Notifying the School will minimise the need for these investigations.

Alternatively you can advise us by email:

Late arrivals:

Parents/guardians should advise the school if their student is going to be late, prior to their arrival, by sending an SMS to 0457 478 277 or by giving them a note. The students MUST sign in at student services upon arrival at school or they will be marked absent.

Please note: If the student does not have a note, or we have not received a phone call, they will automatically receive a lunch time detention.

Early departures:

Students should not leave school grounds without first signing out through the Student Services Counter.  In the case of an emergency, we need to know the whereabouts of ALL students.

  • If you know your student has an appointment, please send him/her to school with a note.  This should be brought to student services before school or during break times to receive a leave request. Students will not be allowed to leave class, without a leave request

  • Students are unable to leave class, unless previously organised, due to the impact these interruptions have on individual and class learning time. If unforeseen circumstances occur, we are happy to contact students during break times to issue a pass, enabling them to be released from class.

  • The student must be collected from student services by a parent/guardian or someone listed as an emergency contact, from the Student Services Office only.

For your information, we can attempt to contact students during the following break times:


·        10.05am – 10.20am

Tuesday – Friday             

·        11.20am – 12.05pm

·        1.15pm – 1.45pm

Friday (sport days only)

·        10.20am – 10.40am

·        11.20am – 12.20pm

Student Services will close at 2.30 pm daily.

Students unwell during school time:

  • If a student feels unwell during lesson time, they MUST NOT contact their parent/guardian directly. They must report it to their teacher who will then send them to sick bay.

  • The parent/guardian will be contacted to collect their child as a matter of urgency. If we are unable to make contact with the parent/guardian the student will be allowed to rest for 15 MINUTES before returning to class.

  • It is vitally important that your contact details are up to date and you check your phone for messages. Please be aware our number appears as a private number if you miss our call, but we will leave a voice message where ever possible.

General Information

  • Please collect lost items and report any missing items at Student Services.

  • If your child has forgotten something and you are required to bring it to school, please take it to Student Services and advise your student to collect it from there.

  • Medication can be held by Student Services, only if it is prescribed by a G.P Student Services have paperwork that also must be completed, signed by the parent, and returned to Student Services before the medication can be administered.

Last reviewed 05 March 2019
Last updated 05 March 2019