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Contact information

Telephone: +617 5573 8555

Facsimile: +617 5573 8500




We love celebrating our students’ achievements! Unfortunately we can’t keep track of all the awesome things they may be doing. Is your student participating in an extracurricular activity that you would like Helensvale SHS to acknowledge? Please feel free to send appropriate photos and the relevant information to and we will contact you as soon as possible.

Office hours

Administration office hours are 8:00am - 3:30pm Monday, 8.00am to 4.00pm Tuesday to Thursday and 8.00am to 3.30pm Friday during school term.

Finance Monday to Thursday 8am - 1.45pm

P&C uniform shop Monday - Thursday 8am - 12.05pm

Physical and postal address

243 Discovery Drive

Helensvale Qld 4212

Student Services - Arrivals, Departures and Absences

Notification of Student absences:
Helensvale State High School has a dedicated line to receive messages regarding student absences and late arrivals. Please note this line is for SMS only, not voice messages. Please send an SMS to 0457 478 277 in the following format:
  •  Student's full name.
  •  Date & duration of absence, or expected time of arrival.
  •  Reason for absence/lateness.
Please use this as your preferred method of notification and add this number to your contacts. The school will continue to request advice from parents/carers for unexplained absences if you have not notified us. Notifying the school will minimise the need for these investigations. Alternatively you can advise us by email:
Late arrivals:
Parents/guardians should advise the school if their student is going to be late, prior to their arrival, by sending an SMS to 0457 478 277 or by giving them a note. The students MUST sign in at student services upon arrival at school or they will be marked absent.
Please note: If the student does not have a note, or we have not received a phone call, they will automatically receive a lunch time detention.
Early departures:
Students should not leave school grounds without first signing out through the Student Services Counter. In the case of an emergency, we need to know the whereabouts of ALL students.
Please be advised that there are no phones in class rooms to contact teachers and/or students during class time, so the only way a student will be allowed to leave class early is by prior arrangement with student services.
If you know your student will be required to sign out during a school day, please provide them with a note explaining why, or advise the school by phoning prior to the required time of departure.
Students must visit student services before school or during break times (either with the note from their parent/carer, or after the parent/carer has called student services with advice) to collect a leave request pass for that day. Students will not be allowed to leave class without a leave request.
Please be advised that parents/carers are also unable to sign out students during class time unless previously arranged with student services.
Students are unable to leave class, unless previously organised, due to the impact these interruptions have on individual and class learning time. If unforeseen circumstances occur, the school is able to contact students during break times to issue a pass, enabling them to be released from class.
The student must be collected from student services by a parent/carer or someone listed as an emergency contact, from the student services office only.
For your information, we can attempt to contact students during the following break times:
10.05am – 10.20am
11.30am – 12.15pm (Year 10-12)
12.15pm – 1.00pm (Year 7 – 9)
Tuesday – Friday
11.20am – 12.05pm
1.15pm – 1.45pm
Friday (sport days only)
10.20am – 10.40am
11.20am – 12.20pm
Student Services will close at 2.30 pm daily.
Students unwell during school time:
  • If a student feels unwell during lesson time, they MUST NOT contact their parent/guardian directly. They must report it to their teacher who will then send them to sick bay. If they do not tell their teacher, we are unable to contact the class room to release them from class.

  • The parent/guardian will be contacted to collect their child as a matter of urgency. If we are unable to make contact with the parent/guardian the student will be allowed to rest for 15 MINUTES before returning to class.

  • It is vitally important that your contact details are up to date and you check your phone for messages. Please be aware our number appears as a private number if you miss our call, but we will leave a voice message where ever possible.

General Information:
  • Please collect lost items and report any missing items at Student Services.
  • If your child has forgotten something and you are required to bring it to school,   please take it to Student Services and advise your student to collect it from there.

  • Medication can be held by Student Services, only if it is prescribed by a G.P Student Services have paperwork that also must be completed, signed by the parent, and returned to Student Services before the medication can be administered.